jiliein Casino Privacy Policy

1. Introduction and Scope

jiliein Casino ("jiliein," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all personal information collected through the jiliein website at jiliein.net, the jiliein mobile application, and any related services (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering an account or using the jiliein Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside jiliein's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller Information

jiliein Casino acts as the data controller for all personal information collected through the Platform. As data controller, jiliein determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection laws.

For any privacy-related inquiries, requests, or complaints, you may contact jiliein's Data Protection Officer (DPO) through the live chat support feature available on the Platform, which is staffed 24 hours a day, 7 days a week. Our support team will route your inquiry to the appropriate privacy team member.

3. Personal Data We Collect

jiliein collects personal data in several ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

Category	Examples	How Collected
Identity Data	Full name, date of birth, government-issued ID number, nationality	Registration form, KYC verification
Contact Data	Email address, mobile number, home address (city/province)	Registration form, account settings
Financial Data	GCash number, Maya account, bank account details, transaction history	Deposit/withdrawal requests
Technical Data	IP address, device type, browser type, operating system, session data	Automatically via cookies and logs
Usage Data	Games played, bets placed, session duration, feature interactions	Automatically via platform analytics
Communications Data	Live chat transcripts, support ticket content, feedback submissions	Customer support interactions
Verification Data	Copies of government IDs, selfie photos for liveness checks	KYC and AML compliance procedures

jiliein does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

4. How We Use Your Personal Data

jiliein processes your personal data only for lawful purposes. The primary legal bases for our processing activities are: (a) performance of a contract (your account agreement with jiliein); (b) compliance with a legal obligation; (c) your consent; and (d) our legitimate interests, where these do not override your fundamental rights.

Specifically, jiliein uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jiliein account, including verifying your identity and age (21+ requirement under Philippine law);
• Service Delivery: To provide access to jiliein's gaming services, process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and deliver customer support;
• Regulatory Compliance: To comply with PAGCOR regulations, Anti-Money Laundering Council (AMLC) requirements, and the Philippine Data Privacy Act;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct on the Platform;
• Responsible Gaming: To monitor gaming behavior, identify at-risk players, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the jiliein user experience for Filipino players;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time through your account settings.

5. Cookies and Tracking Technologies

jiliein uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

The types of cookies jiliein uses include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features;
• Performance Cookies: Collect anonymized data about how players use the Platform, helping us identify and fix issues and improve load times;
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options;
• Analytics Cookies: Help us understand aggregate usage patterns across the Platform to guide product development decisions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliein Platform. jiliein does not use cookies to serve third-party advertising.

6. Sharing and Disclosure of Personal Data

jiliein does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Service Providers: We share data with carefully selected third-party service providers who assist us in operating the Platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on jiliein's instructions and in compliance with applicable data protection laws;
• Regulatory Authorities: We may disclose personal data to PAGCOR, the AMLC, the National Privacy Commission, or other Philippine government authorities where required by law or in response to a lawful request;
• Legal Proceedings: We may disclose personal data where necessary to establish, exercise, or defend legal claims, or where required by a court order or other legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jiliein's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• With Your Consent: We may share your data with third parties where you have given your explicit consent to such sharing.

All third parties with whom jiliein shares personal data are required to maintain appropriate technical and organizational security measures and to process data only for the purposes specified by jiliein.

7. Data Retention

jiliein retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, jiliein applies the following retention periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLC;
• KYC and Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw your consent, plus one (1) year for compliance documentation purposes.

When personal data is no longer required, jiliein will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

jiliein implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiliein Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Two-factor authentication (2FA) available for all jiliein accounts;
• Automated fraud detection and anomaly monitoring systems;
• Regular security audits and penetration testing by independent security professionals;
• Strict access controls ensuring that only authorized jiliein personnel can access personal data, on a need-to-know basis;
• Staff training on data protection and information security best practices.

While jiliein takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliein will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliein:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data jiliein holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your jiliein account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliein's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may withdraw your marketing consent at any time through your account settings.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiliein has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact jiliein's Data Protection Officer through the live chat support feature on the Platform. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request to ensure the security of your personal data.

10. Children's Privacy

jiliein's Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. jiliein does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the relevant account, delete the data, and report the matter to the appropriate authorities where required.

If you are a parent or guardian and believe that a minor has registered on the jiliein Platform, please contact our support team immediately through the live chat feature so we can take prompt action.

11. International Data Transfers

jiliein's primary operations and data storage are based in the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification platforms operating in other jurisdictions.

Where such transfers occur, jiliein ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. jiliein will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.

12. Third-Party Links and Services

The jiliein Platform may contain references to third-party services such as payment processors (GCash, Maya, Philippine banks). When you interact with these third-party services, you are subject to their own privacy policies and terms of service. jiliein is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal data to them.

13. Changes to This Privacy Policy

jiliein reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this Policy, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the jiliein Platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated Policy, you must stop using the Platform and may request account closure through our support team.

14. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliein's data processing practices, please contact our Data Protection Officer through the 24/7 live chat support feature available on the Platform. Our privacy team is committed to addressing all inquiries promptly and transparently.

If you are not satisfied with jiliein's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and can be reached through their official government channels.

jiliein's support contact email for privacy matters: [email protected]